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Frequently Asked Questions - AzureBay FAQ
 
1.  The Program has performed an Illegal Operation and will be shut down
2.  Runtime errors 5 , 6, 62, or 76
3.  Runtime error 7
4.  Runtime errors 9 or 380
5.  Error 13 - Type Mismatch
6.  Runtime error 52
7.  Runtime error 53
8.  An error occurred during the move data process - 113
9.  An error occurred during the move data process- 132
10.  Runtime error 339
11.  Runtime error 50003
12.  Upgrade to the latest AzureBay version
13.  Error 91
14.  Automation Error
15.  Program Conflicts with Other Software Programs
16.  How the Program Works

I Need More Help...
 
For help with Windows error messages, please visit the AzureBay FAQ. For help with the registration prompt, wallpaper images, or calendar problems on Windows please visit the General Problems and Solutions page. If your question is not answered on our Tech Support pages, please fill out the Technical Support Form and a technical support expert will respond within 24 hours, Monday - Friday.

 
1. The Program has performed an Illegal Operation and will be shut down
  Illegal Operations most often occur when there is a problem with a non-AzureBay program and it is interfering with the AzureBay software. When an Illegal Operation error appears there will often be a details button. The first two lines of the details will often reveal the name of programs or files involved in the program conflict. Finding out information about problem files will often reveal that a certain non-AzureBay program needs to be updated or removed.
 

2. Runtime errors 5 , 6, 62, or 76
  This problem can occur when AzureBay files become jumbled due to previous un-installations, manual file deletions, etc. The below procedure will allow users to reset the software.

Open C:\Program Files\AzureBay\AzureBay Screen Saver\
Delete the ScreenSaver.ini text file.

Open the Windows Application Data folder and Delete the following AzureBay files. These files must be found and deleted to reset the software.
AzureBay.ini
ScreenSaver.ini
ssprep.bmp
sswpprep.bmp
cal.bmp

For Windows 2000 & XP
Open C:\Documents and Settings\(Personal user account - usually the name of a person)\Local Settings (it's a hidden folder)\Application data.
To change your settings to allow you to view hidden files and folders, click on Tools-Folder Options-View as you are browsing the folders on your computer.

For Windows 98
Open C:\Windows\Local Settings (it's a hidden folder)\Application Data.
To change your settings to allow you to view hidden files and folders, click on Tools-Folder Options-View as you are browsing the folders on your computer.
 

3. Runtime error 7
 

A runtime error 7 is not a problem in the product, but is an indicator that you either have low resources, or have a system that has plenty of memory but has some improper files that are meant to be on a different version of windows. Below are three categories that will hopefully help in dealing with the Runtime Error 7, "Out of Memory" message.

1) I have Low System Resources and may be lacking in Memory
A runtime error 7 can occur if the C drive is nearly full. Making more space available on the C drive may correct the problem. To check the C drive, double click on “My Computer” and then Right click on the C drive and choose Properties. The C drive is the most important drive as far as memory is concerned. The amount of Virtual Memory that your computer has as well as the size of the "swap" file is limited by the amount of C drive space. Often when a runtime error 7 occurs, it is because of a lack of Virtual Memory. Virtual Memory is not affected by the space on other drives. If there is a Virtual Memory problem, reinstalling the program on the D drive for example will not solve the problem. All programs that use virtual memory are dependent on C drive space, regardless of where those programs are installed to and regardless of how much space is left on other drives. The amount of free space that is needed on the C drive varies with what programs are running, and how many are running at one time. On most versions of windows, you may obtain a list of all the programs that are running at any time by hitting the Ctrl, Alt, and Delete keys simultaneously on your keyboard. If you are lacking C drive space, the best solution is to remove programs that you no longer use. This can be done by clicking on Start, Settings, Control Panel, Add/Remove Programs. Removing picture or music files from the computer will also usually add tremendous free space to your C drive. It may also be a good idea to install updates for your version of windows at the Microsoft website: http://windowsupdate.microsoft.com

2) I have plenty of Memory and I have Adequate System Resources
Rarely, a runtime error 7 may also occur on machines that seem to have plenty of memory. When this does occur, it is usually because of a system upgrade, or when many programs have been installed and un-installed repeatedly. If you have recently upgraded, it may be that you still have some older files and programs on your system, which were meant for your previous version of windows. This is very often the case. For example, if a user upgrades from Windows 95 to Windows 2000, they may still have software such as Games, Utilities, etc. that were meant only for Windows 95, but that are now on Windows 2000. This is especially the case with drivers and files that a Zip drive, CD burner, or certain monitors use. While all of the hardware and programs may still function correctly, one of the problems that can arise is a Runtime Error 7, "Out of Memory" message when using other various programs. If this is the case, a user will likely have to visit the web sites of their hardware manufacturer and download the correct drivers updates depending on the new version of windows that they are using. A number of our customers have had success in solving the problem by updating their Zip drive and CD Burner drivers. While this problem may occur with older drivers, it may also occur with older programs. For example, a few users have reported receiving the error when trying to use the Screen Saver program when using older versions of McAfee Anti-Virus. As soon as they updated their version of McAfee or changed to a different Anti-Virus program, the problem disappeared. It may also be a good idea to install updates for your version of windows at the Microsoft website http://windowsupdate.microsoft.com

3) How do I check my Memory?
You may check the memory on your computer in a number of ways. Please click on Start, Programs, Accessories, System Tools, System Information. Here you may obtain various memory information. You may also obtain memory information by Right clicking on "My Computer" and opening "System Information" or "Properties". It may also be a good idea to install updates for your version of windows at the Microsoft website http://windowsupdate.microsoft.com

 

4. Runtime errors 9 or 380
  Errors 9 & 380 indicate that pieces of the program are either missing or aren’t linked together properly. Sometimes, this can result in a loop of error messages which keep coming up.

To temporarily stop the error message from appearing hit Ctrl, Alt, & Delete on your keyboard all at the same time. Using the Task Manager/Close Program window, End Task/Close the WPChanger, and/or Wallpaper Changer programs if they are running. This will stop the program loop until you restart the computer.

Another means to stop the error messages from appearing is to click on Start, Programs, StartUp. RIGHT click with the RIGHT mouse button on the WPChanger/Wallpaper Changer link and choose Delete. Then restart the computer. This will disable the wallpaper until the problem is corrected.

The most common reasons why this error occurs are...
1) The installation location/folder of the program was changed during setup.
2) There are many user login accounts on the computer
3) This is not a standard USA version of windows

Additional Info
If the problem persists after following these steps, follow the steps for Errors 5 & 62.

1) The easiest solution is to uninstall and reinstall without changing any of the setup defaults. To uninstall, click on Start, Settings, Control Panel, Add/Remove Programs. Highlight the AzureBay screen saver and click add/remove. If the problem continues, follow the suggestion in step 3) changing the registry key to match the installation folder…or delete the registry key and reinstall the software.

2) It's likely that each user account has their own windows registry even though programs are shared between users. The azurebay program needs a registry key in order to run correctly. To create a registry key for a user, simply reinstall the program. This should be done for each user. Login to a users account. If the error message appears, stop it from appearing, and reinstall the program for that user.

An alternative solution is to install the latest update while logged into an administrator's account. This will create the missing registry keys for all of the user accounts on the computer.

3) If you are not using a standard USA (English) version of windows, the registry key needs to be changed to the language of windows that you are using. To do this, click on Start, Run. Type in "Regedit" and click OK.
Open HKEY_CURRENT_USER / software / AzureBay / AzureBay Configuration / ProgramPath.
On the right side of the screen you will see the wrong program path. Right click on "default" and choose Modify. Change the path to the correct location that you installed the program to.

 

5. Error 13 - Type Mismatch
  This is really a calendar date problem, and most often occurs with international users. First ensure that you are using the latest version of the software. Then, click on Start - Programs - AzureBay. Go to the wallpaper tab then to the sub-calendar tab. Turn the wallpaper calendar off and click apply. Go to the screen saver tab, then to the sub-calendar tab. Turn the screen saver calendar off and click apply.

Click on Start - Settings - Control Panel. Open up Regional Options/Settings. Click on the Date tab. Under the Short date, select the following format.
d/M/yyyy (day / month / year)

Restart the computer.

 

6. Runtime error 52
  This error typically names a problem file within a folder. Examples are below.

C:\Program Files\AzureBay\AzureBay Screen Saver\(image folder name)\AB.bmp error ID 53
C:\Program Files\AzureBay\AzureBay Screen Saver\(image folder name)\AB_IP.bmp error ID 53
Download and save the below files to the image folder listed in the error message.
www.azurebay.com/ftp/pub/PCUpdates/AB.bmp
www.azurebay.com/ftp/pub/PCUpdates/AB_IP.bmp


C:\Program Files\AzureBay\AzureBay Screen Saver\folder name\image.bmp01 error ID 53
Follow the steps for Errors 5 & 62

Runtime Error 53: File not found, C:\Program Files\AzureBay\AzureBay screensaver\ssj.bmp
• Update the AzureBay program to the latest version
• For multiple user accounts on Windows, give the problem user account administrator priveledges
• Follow the steps for Errors 5 & 62
• Create a ssj.bmp image file.
Open C:\Program Files\AzureBay\AzureBay Screen Saver\
Open one of your image folders
Open any one of the large jpg images with almost any image program
Save the File as ssj.bmp and place the saved file in the folder mentioned in the error message.

 

7. Runtime error 53
  This error typically names a problem file within a folder. Examples are below.

C:\Program Files\AzureBay\AzureBay Screen Saver\(image folder name)\AB.bmp error ID 53
C:\Program Files\AzureBay\AzureBay Screen Saver\(image folder name)\AB_IP.bmp error ID 53
Download and save the below files to the image folder listed in the error message.
www.azurebay.com/ftp/pub/PCUpdates/AB.bmp
www.azurebay.com/ftp/pub/PCUpdates/AB_IP.bmp


C:\Program Files\AzureBay\AzureBay Screen Saver\folder name\image.bmp01 error ID 53
Follow the steps for Errors 5 & 62

Runtime Error 53: File not found, C:\Program Files\AzureBay\AzureBay screensaver\ssj.bmp
• Update the AzureBay program to the latest version
• For multiple user accounts on Windows, give the problem user account administrator priveledges
• Follow the steps for Errors 5 & 62
• Create a ssj.bmp image file.
Open C:\Program Files\AzureBay\AzureBay Screen Saver\
Open one of your image folders
Open any one of the large jpg images with almost any image program
Save the File as ssj.bmp and place the saved file in the folder mentioned in the error message.

 

8. An error occurred during the move data process - 113
  An error 113 message indicates that there is a problem with windows running the install program. This error most often occurs when installing software downloaded from the internet. The problem does not lie with the program but with your Window's temp files. Usually restarting the computer will reset your windows temp files and correct the problem allowing you to install the program.

If that doesn't work, then you'll need to open the folder and delete the file listed in the error message, and repeat until successful. These files will be listed as hdr, data, etc. They are safe to delete as they are temporary files used for installation.

 

9. An error occurred during the move data process- 132
  An "Error 132 - an error occurred during the move data process" is fairly easy to correct. It only happens during the installation of an AzureBay Screen Saver. It occurs on certain titles when an AzureBay program is already running and prevents new files from being installed.

To correct the problem so that the new images can be installed....

Hit the Ctrl, Alt, and Delete keys on your keyboard.
A close program box will appear.
End Task to the WPChanger or the Wallpaper Changer program.
Now install the new screen saver.

An alternate solution is to open My Computer, RIGHT click on the CD-ROM drive and choose Open. Double click the ImageInstall.exe file.

 

10. Runtime error 339
 

A runtime error 339 is an indication that a file is missing. Simply install the latest AzureBay version (located at the top of the page), without changing the installation location. It should install all of the necessary files.

 

11. Runtime error 50003
 

A runtime error 50003 indicates that there is a file conflict. There are likely two different programs on the system which use two different versions of the same dll or ocx file. In order to get the screen saver to run properly, an ocx or DLL file will have to be renamed and the screen saver software reinstalled. This will allow the AzureBay program to install the correct version of the file that it needs in order to run. While this may allow the screen saver to run properly, it is possible but not likely that the other program using the different version of the same file will now get the runtime error 50003.

To rename DLL and ocx files please Click on Start, choose Find(or Search) files or folders. Ensure that "Look in:" is looking on the C drive. Under "Named:" type the name of one of the below files and click Find Now.

Comctl32.ocx
Mtrayx.ocx
NumberSpinControl.ocx
Tabctl32.ocx
The most common problems occur with the ocx files.
Ctl3d32.dll
Msvbvm50.dll
ssblitter.dll
24to8conv.dll
Comcat.dll
Olepro32.dll
Asycfilt.dll
Oleaut32.dll
Stdole2.tlb

The only files that you will need to be concerned with are those located in the folder C:\Windows, C:\Windows\System, or C:\Windows\System32. Please note the size of the file and the date that it was modified. Then Right click on the file and choose rename. Rename the file, and add ".old" to the end of the name. ( For example Comctl32.ocx will become Comctl32.ocx.old ). It is important to rename the file in case it is ever necessary to reinstall it. This can be the case for example if another program receives the runtime error 50003. In this case, look up the old file and rename it back to its original name. Once a file has been renamed, please reinstall the software. The correct version of the file that the screen saver needs to run will be installed on your system. After the installation, the program should launch. If it does not, then there is another file which is causing the conflict.

 

12. Upgrade to the latest AzureBay version
  The latest AzureBay update available at this time is http://www.azurebay.com/ftp/pub/installer.zip or http://www.azurebay.com/ftp/pub/bonus.exe

To ensure that the update overwrites your old wallpaper/calendar files, please first uninstall your current AzureBay screen saver. Uninstalling the software should not remove the image files from your computer. Images are stored in...

C:\Program Files\AzureBay\AzureBay Screen Saver\

For help uninstalling, please see the help file in the zipped download or visit http://www.azurebay.com/support/default.asp?FAQ_TypeID=1&OsTypeID=1#108

For help checking the version of your AzureBay files please visit... http://www.azurebay.com/support/default.asp?FAQ_TypeID=1&OsTypeID=1#174

 

13. Error 91
  An Error 91 is a user induced error. It occurs when a user is using the wallpaper controls in the AzureBay configuration and clicks on “Image Info…” without first having selected a specific image to get info on. In order to select a specific image, the “Image Set” drop down menu must first be set to a specific image set and not set to “Randomize From All Image Sets”.
 

14. Automation Error
  An automation error generally occurs when the AzureBay program is prevented from running as it should. This could be the case if a windows setting prevents certain features from running.

• Ensure that you are using the latest AzureBay version
• Ensure that the monitor/hard disks aren’t turning off when the screen saver is supposed to start running
• If an automation error immediately appears when the screen saver launches, ensure that windows media player allows for “screen saver during playback”.

RIGHT click on the Desktop and choose Properties. This will open Windows Display Properties. Under the Screen Saver tab, change the Monitor Power Settings so the monitor and computer hard disks, etc do not automatically turn off.

Open Windows Media Player. Ensure that you are using Windows Media Player version 9 or higher. Click on Tools-Options, ensure that “Allow screen saver during playback is checked”.

 

15. Program Conflicts with Other Software Programs
  If users have multiple screen savers or wallpaper programs it is possible that they could conflict with one another. An example would be where another wallpaper program places an image over the AzureBay wallpaper, preventing users from viewing the AzureBay wallpaper. Disabling or turning off the other wallpaper program will allow the AzureBay wallpaper program to display the image. Likewise, the AzureBay wallpaper should be turned off (controls found in the AzureBay configuration) if another wallpaper program is used.

The AzureBay program will never ask users to insert CDs or to install other programs. Sometimes a partial or demo installation of a non-AzureBay program may interfere with the screen saver. If this happens, a message asking to install the full version of the non-AzureBay program may appear when you access the AzureBay program. This may happen because of a mix-up in temp files or other program malfunctions. Uninstalling or installing the full version of the non-AzureBay program listed in the message should solve the problem.

 

16. How the Program Works
  The AzureBay program stores image information in 2 places.
For help finding the Application Data folder see the information contained in Errors 5 & 62 in the AzureBay FAQ.
Windows 98, 2000, XP
C:\Program Files\AzureBay\AzureBay Screen Saver\
Windows 2000 & XP
C:\Documents & Settings\(personal user account name)\Local Settings\Application Data
Windows 98
C:\Windows\Local Settings\Application Data

All other AzureBay program files are stored in
C:\Program Files\AzureBay\AzureBay Screen Saver\
Except for the AzureBay.scr file which is found in C:\Windows

AzureBay links allow the program to automatically start running when windows starts. Links to the AzureBay Register.exe and WPChanger.exe files are found in the Windows StartUp. More information on how to access/delete these links is found in the Removing the Registration Pop-Up Reminder FAQ.

The program uses windows registry keys to link the program information together. The windows registry editor can be opened by clicking on Start-Run and typing in “Regedit”
AzureBay information essential to running the program is found in
HKEY_CURRENT_USER/Software/AzureBay
HKEY_LOCAL_MACHINE/Software/AzureBay
The path contained in Program Path folder must match the actual folder that the program was installed to.
The Register folder is essential in preventing the Register Pop-Up Reminder from appearing when Windows loads. This folder is created when a user clicks OK to register or when they decline to register.

 

 

 

 

 

 
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