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Frequently Asked Questions - Step by Step and "How to..." information
 
1.  Installation (general steps & serial numbers)
2.  How to use the Screen Saver configuration controls
3.  How to use the Wallpaper configuration controls
4.  How to use the Edit Sets configuration controls
5.  The AzureBay System Tray Icon - Quick Access to AzureBay
6.  The Display Properties Screen Saver tab
7.  The Display Properties Web tab
8.  How to un-install
9.  Using Sound
10.  Upgrade to the latest AzureBay version
11.  How to create/access my online account
12.  Removing the Registration Pop-Up
13.  Changing the wallpaper or wallpaper calendar date
14.  Panamotion
15.  Netlauncher
16.  How to check the program version
17.  How the Program Works
18.  How to Register the Software
19.  How to Download Bonus Images

I Need More Help...
 
For help with Windows error messages, please visit the AzureBay FAQ. For help with the registration prompt, wallpaper images, or calendar problems on Windows please visit the General Problems and Solutions page. If your question is not answered on our Tech Support pages, please fill out the Technical Support Form and a technical support expert will respond within 24 hours, Monday - Friday.

 
1. Installation (general steps & serial numbers)
  Installation Instructions
• Restart the computer
• Close any programs that start running automatically like anti-virus, firewalls, etc
• Insert the CD and open My Computer
• Right click on the CD-ROM drive and choose Open
• Double click the Setup.exe file to start the installation

If there are problems running the setup.exe file from the CD and you can see the files on the CD, you can try copying all of the files from the CD to a folder on your desktop. Then run the installation from there.

If the computer won’t recognize the CD, be sure to first restart the computer. If the problem continues try installing the CD onto a different computer, to try to find out if the problem is with the CD-ROM drive or with the CD. If a replacement is required, contact us for instructions on where to send the CD. A replacement will not solve the problem if another computer can read the CD but yours cannot. In this case, you should update the drivers for your CD-ROM drive.

If the CD requires a serial number to install your purchased title, it can be found on a slip of paper stored with the CD in the CD packaging. Only certain Colorado titles require a serial number to install.

To obtain a serial number to install a free Bonus set, register the software title at www.AzureBay.com/register The serial number will be found on the products registered page.

To install just the images and not the program files, Open My Computer, RIGHT click on the CD-ROM drive and choose Open. Double click the ImageInstall.exe file. An existing AzureBay program should already be installed as this will not install the program files needed to view the screen saver. This option can be useful if a user does not want to over-write newer program files with older ones.
 

2. How to use the Screen Saver configuration controls
 



A screen saver is an image, many images, or an animation that appears on your screen when you are not using the computer. The screen saver only starts running after the computer has been idle for a set amount of time. When the screen saver is running you cannot see your Start button, wallpaper icons, or programs. To stop the screen saver from running and return to your work, simply move the mouse or hit a key on your keyboard.

The Screen Saver Sub Tabs...
Basic Settings - contains all of your general controls
Calendar - controls the screen saver calendar only, does not affect the wallpaper calendar
Sound - these controls are only active for titles that specifically advertise audio features
PanaMotion - controls for panoramic images (not all titles have panoramic images)
Netlauncher (for advertising screen savers only).

The Screen Saver Basic Settings Controls
The "Image Set" drop down menu shows the current screen saver title. If you have more than one screen saver title, simply click on the drop down arrow to choose between your titles or randomize them all into one. In this case the Image Set is Lighthouses of North America. Most of the other controls are self explanatory.

Some screen savers come with titles or a paragraph of information (info panel). This information will only be displayed when your screen saver is running. Some screen savers contain this text in various languages.

After making any changes always remember to click "Apply". The Apply button will ensure that your new changes take affect.

 

3. How to use the Wallpaper configuration controls
 



The Wallpaper is an image that appears in your background behind your Windows icons. The wallpaper or sometimes called the "background" or "desktop" image is usually the first image that you see after windows is completely finished booting up.

The Wallpaper Sub Tabs...
Basic Settings - contains all of your general controls
Calendar - controls the wallpaper calendar only, does not affect the screen saver calendar
Sound - these controls are only active for titles that specifically advertise audio features

The Wallpaper Basic Settings Controls
The "Image Set" drop down menu shows the current screen saver title. If you have more than one screen saver title, simply click on the drop down arrow to choose between your titles or randomize them all into one. In this case the Image Set is Lighthouses of North America.

The "Size to fit screen" box is useful in sizing the image and calendar to best fit your screen.

After making any changes always remember to click "Apply". The Apply button will ensure that your new changes take affect.

 

4. How to use the Edit Sets configuration controls
 



The Edit Sets tab contains two sub-tabs called Images and Image Sets. The Edit Sets tab allows a user to remove an entire screen saver set or just a specific image. The images tab allows individual images to be removed. The Image Sets tab allows entire screen saver sets to be removed.

The screen saver will skip removed images in the screen saver cycle. Removed images will not appear in the Wallpaper list.

After making any changes always remember to click "Apply". The Apply button will ensure that your new changes take affect.

 

5. The AzureBay System Tray Icon - Quick Access to AzureBay
 


There are many ways to access the AzureBay configuration controls. One of the easiest ways is to double click the AzureBay icon in the System Tray. The AzureBay icon looks like a computer monitor with a rainbow in it. It is the third icon away from the Windows clock 3:56 PM.



Another easy way to access the AzureBay configuration controls is to Click on Start, Programs, AzureBay.

Finally the AzureBay configuration controls are accessible from the Display Properties screen saver tab.

 

6. The Display Properties Screen Saver tab
 



There are many ways to bring the Display Properties window up. The two most common ways are below.
1) Open the control panel and then open the "Display" icon.
2) RIGHT click on the Desktop/Wallpaper/Background image and choose Properties.

For the AzureBay screen saver it's normal for the little computer screen to be black. However for most non-AzureBay screen savers an image or an animation will appear on the sample screen.

From the screen saver drop down box you can choose which screen saver you would like to use. The Settings button next to the Preview button brings up the AzureBay configuration window. The Preview button will start the screen saver. With an AzureBay screen saver, the screen will go black for a few seconds and then an image will appear when the screen saver starts.

The Power/Energy settings for the monitor at the bottom of the window allow a user to have the monitor or parts of the computer automatically turn off after a certain amount of time. Often when a user walks away from the computer and comes back to a black screen, the monitor was set to automatically turn off after a set amount of idle time.

 

7. The Display Properties Web tab
 


For Windows 95 - Windows 2000 - Wallpaper/Calendar problems
There are many ways to bring the Display Properties windows up.
1) Open the control panel and then open the "Display" icon.
2) RIGHT click on the Desktop/Wallpaper/Background image and click Properties.

In Display Properties, under the Web tab it is important that the Active Desktop box is not checked in order for the AzureBay wallpaper program to function properly. This is the #1 reason why the wallpaper calendar might be off or the wallpaper image doesn't change daily. Once the setting has been changed, click apply and restart the computer. If this doesn't solve the problem please continue reading below.

With Windows XP a Web tab in Display Properties does not exist. To solve the problem RIGHT click on your desktop or background image. A box will appear. Point to Arrange Icons By... and remove the check-mark from "Lock Web Items on Desktop". This will allow the program to change the image as well as keep the calendar current with the correct date. Also ensure that your icons are showing on your desktop. If the icons are not showing, this will also interfer with the wallpaper changing automatically.
 

8. How to un-install
  Uninstall Instructions
• Press Ctrl, Alt, & Delete simultaneously on your keyboard. Use the Task Manager to Close/End the WPChanger or Wallpaper Changer application
• RIGHT click on the desktop and choose Properties. Use the Windows Display Properties to set the background wallpaper to “none”.
• Open the Windows Control Panel and use the Add/Remove or Add/Change application to uninstall the AzureBay program
• Restart the computer

Manual Uninstall Instructions
• Press Ctrl, Alt, & Delete simultaneously on your keyboard. Use the Task Manager to Close/End the WPChanger or Wallpaper Changer application
• Click on Start, Search/Find, files or folders.
• Look on the C drive for files and folder named “AzureBay”
• Delete the AzureBay folder in C:\Program Files\ as well as the AzureBay.scr file in C:\Windows or C:\Winnt
• Repeat with the words Register, WPChanger, and Wallpaper Changer
• Restart the computer

Additional Uninstall Information
AzureBay files are typically stored in the following locations.
Windows all versions
C:\Program Files\AzureBay
Windows 2000 & XP
C:\Documents & Settings\(user account name)\Local Settings\Application Data
Windows 98
C:\Windows\Local Settings\Application Data
Local Settings is typically a hidden folder. To change your settings to allow you to view hidden files and folders, click on Tools-Folder Options-View.

The installation program adds links to the windows startup. Items can usually be removed by clicking on Start-Programs-StartUp …RIGHT clicking on a link and choosing Delete. These links are named WPChanger, Wallpaper Changer, & Register
The installation program creates various windows registry keys. These can be removed by opening the windows Registry Editor. Click on Start-Run. Type in “Regedit” and click OK. Click on Edit-Find to find “AzureBay” entries. Essential entries needed to run the program are found in …
HKEY_CURRENT_USER\Software\AzureBay
HKEY_CURRENT_MACHINE\Software\AzureBay
 

9. Using Sound
  While most AzureBay titles do not include sound files some do. Refer to the software packaging to see if audio files are specifically advertised. Titles that might include audio files should also require Windows Media Player on the System Requirements of the packaging.

Screen Saver Sounds
The screen saver sound controls can be found in the AzureBay Configuration window under the screen saver tab. “Looping” is a screen saver sound option which allows an audio file to repeat if a screen saver image has not yet changed. Otherwise, once the audio file is finished playing the program waits until the next image appears and then plays the corresponding audio file related to the new image. During the screen saver mode, each image is assigned a specific audio file. Only the audio file corresponding to the displayed image will play regardless if “looping” is selected or not.

Wallpaper Sounds
The wallpaper sound controls can be found in the AzureBay Configuration window under the wallpaper tab. The only options found there are to turn the wallpaper sound on or off. Because wallpaper images are static and do not change often, wallpaper sounds typically do not match the wallpaper image displayed in the background. Rather, the entire audio library installed with a selected image set plays while you work.
The AzureBay Wallpaper controls found in the System Tray provide quick access to wallpaper sounds. Simply RIGHT click on the AzureBay Icon to turn the sounds off, choose new wallpaper, or open the configuration settings.
 

10. Upgrade to the latest AzureBay version
  The latest AzureBay update available at this time is http://www.azurebay.com/ftp/pub/installer.zip

To ensure that the update overwrites your old wallpaper/calendar files, please first uninstall your current AzureBay screen saver. Uninstalling the software should not remove the image files from your computer. Images are stored in...

C:\Program Files\AzureBay\AzureBay Screen Saver\

For help uninstalling, please see the help file in the zipped download or visit http://www.azurebay.com/support/default.asp?FAQ_TypeID=1&OsTypeID=1#108

For help checking the version of your AzureBay files please visit... http://www.azurebay.com/support/default.asp?FAQ_TypeID=1&OsTypeID=1#174

 

11. How to create/access my online account
  You can login by clicking on the MY ACCOUNT link at the very top of any AzureBay.com page. There you can either login to an existing account or create a new one. In order to login to the web site, your internet privacy settings need to allow for cookies. Cookies are used on the AzureBay site to track your order or bring up requested information from page to page. We do not collect any information from you with the use of cookies.

If you are using Internet Explorer 6.x ... Click on Tools - Internet Options - Privacy Lower your privacy settings to Medium High or lower. Click apply. This will allow your browser to use cookies.

Users sign in with their email address and password that they chose when creating the account. If you have forgotten your password, click on the forgot password link on the sign in page and it will be emailed to you

If you need more help logging into the system or if there is a problem with your account please email support@AzureBay.com

If your software keeps bringing up a prompt to register the software when windows starts, please click here

 

12. Removing the Registration Pop-Up
 



Older versions of the software when installed on newer versions of windows that they were not designed for may have had a glitch where the AzureBay registration pop-up reminder would appear every time Windows starts. This problem has been corrected in later versions of the software. To correct the problem, there are a few different solutions…

• Update the Software to the latest version
• Edit the Windows StartUp

A link to the latest version of the software can be found by at the top of this page. Re-Installing a CD containing the latest version will also solve the problem.

To Edit the Windows StartUp, click on Start-Programs-StartUp. RIGHT click on the Register link and choose Delete.
OR – Click on Start-Run. Type in “MSCONFIG” and click OK. Click on the StartUp tab and remove the checkmark from the Register box. Click apply.
OR – Click on Start-Search. Search for the word “Register”. The correct file should be found in the Start Menu folder and should have an AzureBay icon. Clicking on it should bring up the Pop-Up Reminder.

 

13. Changing the wallpaper or wallpaper calendar date
 


For Windows 95 - Windows 2000
Open Display Properties. One way to open Display Properties is to RIGHT click on the Desktop/Wallpaper/Background image and choose Properties.

In Display Properties, under the Web tab it is important that the Active Desktop box is not checked in order for the AzureBay wallpaper program to function properly. This is the #1 reason why the wallpaper calendar might be off or the wallpaper image doesn't change daily. Once the setting has been changed, click apply and restart the computer. If this doesn't solve the problem please skip the windows XP paragraph and continue reading.

For Windows XP a Web tab in Display Properties does not exist. To solve the problem RIGHT click on your desktop or background image. A box will appear. Point to Arrange Icons By... and remove the check-mark from "Lock Web Items on Desktop". This will allow the program to change the image as well as keep the calendar current with the correct date. Also ensure that your icons on your desktop are not hidden. If this doesn't solve the problem you'll probably need to download the latest update located a few paragraphs below.

For all versions of Windows ... Check windows date and time It's important that the computer date and time be correct. The AzureBay program reads the calendar date and changes the wallpaper according to your computer clock. To check your windows date/time settings, double click the clock in the very bottom right corner of your screen found in the task bar or access your date/time settings from the control panel.

For all versions of Windows ... Check StartUp items In order for the wallpaper and wallpaper calendar to function properly it is also important that a link be in your startup items. This allows the wallpaper program to run when windows starts up. To check your startup list, click on Start, Programs, StartUp. Ensure that there is a link there called WPChanger or Wallpaper Changer.

Installing the latest AzureBay update will ensure that you have the latest wallpaper and calendar updates. The latest AzureBay update available at this time is http://www.azurebay.com/ftp/pub/installer.zip

To ensure that the update overwrites your old wallpaper/calendar files, please first uninstall your current AzureBay screen saver. Uninstalling the software should not remove the image files from your computer. Images are stored in...

C:\Program Files\AzureBay\AzureBay Screen Saver\

For help uninstalling, please see the help file in the zipped download or visit http://www.azurebay.com/support/default.asp?FAQ_TypeID=1&OsTypeID=1#108

For help checking the version of your AzureBay files please visit... http://www.azurebay.com/support/default.asp?FAQ_TypeID=1&OsTypeID=1#174

 

14. Panamotion
  While most AzureBay titles do not include panoramic images some do. Refer to the front of the software packaging to see if “Panoramic” is advertised. Panoramic titles contain both long horizontal and vertical images. Standard non-panoramic images are sized in 1024x768 and 1600x1200 pixel dimensions. To verify if your images are panoramic, you can open them using an image program. Images are located in their image folder found in C:\Program Files\AzureBay\AzureBay Screen Saver\

If panamotion is turned on, an image will pan across the screen allowing a user to view the entire image. Otherwise panoramic images are too large to fit on a screen and only a portion of the image will be displayed.

If the image streaks as it pans or doesn’t fit on the screen properly…ensure that the windows monitor settings are set to either High or True Color. These settings can be found in Windows Display Properties under the Settings tab. Also ensure that the box “Size to fit Screen” is checked under the screen saver tab
 

15. Netlauncher
  Netlauncher is a feature for custom built screen savers typically used in advertisement. When Netlauncher is turned on and the screen saver is running, a user can press the Tab or Esc keys on the keyboard to visit the advertised web site. There will usually also be an advertiser’s logo that appears on the images informing users to visit the advertiser’s web site. Screen savers with advertising logos are usually given away for free as part of some promotion. Users who purchase titles will not have an advertiser’s logo on their images.
 

16. How to check the program version
  AzureBay version information can be found in the Configuration in the top right corner of the “About” tab. This only tells the version of the Configuration.exe file however. If multiple program versions have been installed, the file versions for the different AzureBay program files may be different.
Open C:\Program Files\AzureBay\AzureBay Screen Saver\
RIGHT click on WPChanger.exe and choose Properties to see when the file was created as well as the program version for that specific file. Repeat with the Register.exe file, and the AzureBay.scr file found in C:\Windows
 

17. How the Program Works
  The AzureBay program stores image information in 2 places.
For help finding the Application Data folder see the information contained in Errors 5 & 62 in the AzureBay FAQ.
Windows 98, 2000, XP
C:\Program Files\AzureBay\AzureBay Screen Saver\
Windows 2000 & XP
C:\Documents & Settings\(personal user account name)\Local Settings\Application Data
Windows 98
C:\Windows\Local Settings\Application Data

All other AzureBay program files are stored in
C:\Program Files\AzureBay\AzureBay Screen Saver\
Except for the AzureBay.scr file which is found in C:\Windows

AzureBay links allow the program to automatically start running when windows starts. Links to the AzureBay Register.exe and WPChanger.exe files are found in the Windows StartUp. More information on how to access/delete these links is found in the Removing the Registration Pop-Up Reminder FAQ.

The program uses windows registry keys to link the program information together. The windows registry editor can be opened by clicking on Start-Run and typing in “Regedit”
AzureBay information essential to running the program is found in
HKEY_CURRENT_USER/Software/AzureBay
HKEY_LOCAL_MACHINE/Software/AzureBay
The path contained in Program Path folder must match the actual folder that the program was installed to.
The Register folder is essential in preventing the Register Pop-Up Reminder from appearing when Windows loads. This folder is created when a user clicks OK to register or when they decline to register.

 

18. How to Register the Software
  If your specific screen saver title is not listed on the registration page, choose “Other”.

You can register by visiting www.azurebay.com/register
There you can either login to an existing account or create a new one.

 

19. How to Download Bonus Images
  To receive an installation code to install your 10 generic bonus images (collected from various azurebay titles) on your CD you need to register the software. The code will be found on the bottom of the registration page. You can register by visiting www.azurebay.com/register There you can either login to an existing account or create a new one.

Users can download 10 generic bonus images by clicking on the Free Screen Saver Download link on the homepage www.AzureBay.com

The 10 generic bonus images in the download are often identical to the bonus images contained on a CD. Non-generic bonus sets are contained only on certain country, Hawaiian, and bird installation CD’s. If a non-generic bonus set is contained on the CD it will not be listed simply as “bonus” during the installation.

 

 

 

 

 

 
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